Shipping & Returns

Fast, Secure & Discreet Delivery

We ship globally with priority tracking to ensure your genetic test kit arrives safely.

• Processing Time: 1–2 business days after order confirmation.
• Delivery Options:
• Signature Required: For security, all kits require a signature upon delivery.

Returns & Refunds

Hassle-Free Guarantee
Your satisfaction is our priority. However, due to the personalized nature of genetic testing:

• Unused Test Kits: May be returned within 14 days for a full refund (minus shipping).
• Opened/Used Kits: Non-refundable for biohazard safety reasons.
• Defective Kits: Contact us immediately for a free replacement.
  
  

Note: Return shipping costs are the customer’s responsibility unless the kit is faulty.